Refund policy

At LUNOREVA, customer satisfaction is important to us. We want you to feel confident when ordering from our store.

Returns Due to Change of Mind

If you wish to return your order because of a change of mind, incorrect size, or personal preference, the return may be accepted under the following conditions:

• The product must be unworn and unused
• The product must be in its original condition
• The product must be returned in its original packaging where applicable

Because shapewear is a personal-wear product, hygiene requirements apply to all returns.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact our support team within 48 hours of delivery and provide clear photos showing the issue.

After reviewing the case, we will work with you to provide an appropriate solution, which may include a replacement or refund where applicable.

Return Authorization

Please contact our support team before sending any product back. Unauthorized returns may not be accepted.

Refunds

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be processed back through the original payment method where possible.